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Customer Service
- Who Are We
- Pricing
- Postage and Handling
- Delivery
- Your Right to Cancel and Claim a Refund
- When do these Terms and Conditions Apply?
- Further Assistance
- Who Are We
- This web site and the Pink Marzipan Online Shop is owned and operated by Pink Marzipan Ltd. Details of how to get in touch with us can be found here Pink Marzipan is a plus size designer store selling plus size designer clothing and accessories.
- Pricing
- Unless otherwise stated all prices shown are in Pounds Sterling and include VAT and any other applicable taxes. Unless otherwise stated all prices are our standard prices and will usually remain the same for any particular item..
- Postage and Handling
- Postage and handling are stated on the checkout page. The postage fee will be calculated and shown to you before you enter your payment details.
For UK orders over £60 postage is free. - Delivery
- Unless otherwise stated (For example: for advance orders) delivery times should be as follows:
- Orders placed Monday to Friday before 1pm for delivery to the UK will be delivered next working day (exclusions - Northern Ireland, Scottish Highlands and other UK Islands)
- Orders placed Monday to Friday before 1pm for delivery to all other destinations will be delivered within 10 business days.
- Your Right to Cancel and Claim a Refund
- Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to seven working days after you receive the goods.
If you wish to do this please contact us in writing. You may use fax or email. We will make the refund as soon as possible and in any event within 14 days.
Your obligation after delivery and in the period up to the point of cancellation is to keep possession of the goods and take reasonable care of the goods. After you have cancelled you have a duty to restore the goods to us and in the meantime retain possession of the goods and take reasonable care of them. In the case of clothing you should only put the clothing on for the purpose of trying the clothing on.
If you exercise your right to cancel your order after we have sent the goods, and they are not defective, of poor quality, misdescribed or not fit for their purpose, then you must send them back to us at your own expense.
If for any reason we cannot fulfill your order we will contact you to give you the choice of cancelling your order, ammending it, or waiting for the items you ordered to come into stock as appropriate. - When do these Terms and Conditions Apply?
- These Terms and Conditions apply to all orders placed on this web site or by phone, fax or mail order.
- Further Assistance
- If you need any further assistance to place your order please contact us. If you have questions concerning these terms and conditions please contact us. Alternatively you may wish enquire of your local trading standards office or Citizens Advice Bureau. The main consumer protection legislation governing this contract are the Consumer Protection (Distance Selling) Regulations 2000 and the Unfair Terms in Consumer Contracts Regulations 1999.
